Community Solutions Group makes a difference in people’s lives supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver services focused on the employment, education, wellbeing and independence of individuals, families and communities across Queensland, Victoria and South Australia.Community Solutions Group is part of Endeavour Foundation; one of the largest not-for-profit organisations in the country. Collectively, we are a leading for-purpose provider of a diverse and synergistic range of health and human services.As Customer Experience Coordinator, you will be the first point of contact for our customers and provide administrative support to our team.Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination.You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day to day activities of our field based staff.Your key responsibilities include, but are not limited to:First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journeyManage appointment scheduling, issue notifications and conduct reminder callsProvide administrative support to customer activities i.e. resume updatesKeep accurate and timely records and maintain databasesProvide post placement support to customers and employersCoordinate and maintain marketing material distribution, monthly newsletters and community support guidesProvide administrative support to the teamOffice management dutiesTo be successful in this role, you will have:Excellent customer service and interpersonal skillsHighly developed administrative and organisational skillsExceptional verbal and written communication skills and able to adapt style to suit audienceAbility to prioritise workload, use initiative and multi-taskGood problem solving skills and initiativeA self-motivated, enthusiastic and reliable work styleAbility to work effectively and collaboratively as part of a teamHigh level of computer literacyCandidates with knowledge and/or use of the Disability Employment Services (DES) contract DEED and guidelines are highly desirable but not essential.We are wanting to hear from candidates who strive to always provide an exceptional customer experience, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job. If this sounds like you, then please do not hesitate to apply today. It's great working with us: We have an employee focussed culture that drives achievementEmployee Assistance ProgramsProfessional Training and DevelopmentWe are purpose driven but we know how to have fun along the wayAttractive remuneration package, including salary packagingTo demonstrate your interest in this role please submit a cover letter and up to date resume outlining your relevant experience as per the advertisement above.