We are committed to providing a quality service to our customers, but we also know everyone’s experience with us is different.
Feedback is encouraged, welcomed and valued.
Feedback will be acknowledged, respected and answered.
We will listen and act.
Feedback can be lodged in any way including verbally, in writing or by using a feedback form – online or downloaded, printed and returned by email or post.
Complaints will be taken seriously and customers who make a complaint can do so without fear of retribution.
If you wish to make a complaint, we encourage you to raise your complaint with us first:
If our team are unable to resolve your complaint we encourage you to:
Lodge a written complaint addressed to Executive General Manager, Community Solutions Group, PO Box 631 Buddina QLD 4575
Contact Community Solutions Group Community Relations Ambassador Des Ryan on 0417 775 365 or email [email protected]
Escalate your complaint to an external agency:
ServiceDisability Employment ServicesjobactiveParentsNextNDIS – Support CoordinationNDIS – Behaviour SupportNDIS – Speech TherapyNDIS – School Leaver Employment SupportApprentices and TraineesCommunity and Family ServicesYouth ServicesOther