Feedback: comments, compliments, suggestions and complaints

We are committed to providing a quality service to our customers, but we also know everyone’s experience with us is different.

Your feedback helps us improve our service, to you and other customers.

Feedback is encouraged, welcomed and valued.


Feedback will be acknowledged, respected and answered.


We will listen and act.


How to give feedback

Feedback can be lodged in any way including verbally, in writing or by using a feedback form – online or downloaded, printed and returned by email or post.

  • Talk to your Community Solutions service team member
  • Call our Customer Solutions Team on 1300 621 499
  • Complete the feedback form at the bottom of this page
  • Download our detailed feedback form and return via email to [email protected] or post to PO Box 631 Buddina QLD 4575


Complaints will be taken seriously and customers who make a complaint can do so without fear of retribution.

If you wish to make a complaint, we encourage you to raise your complaint with us first:

  • Talk to your Community Solutions team member
  • Contact our Customer Solutions Team, 1300 621 499 or [email protected] 
  • Complete the feedback form below

If our team are unable to resolve your complaint we encourage you to:

Lodge a written complaint addressed to Executive General Manager, Community Solutions Group, PO Box 631 Buddina QLD 4575

Contact Community Solutions Group Community Relations Ambassador Des Ryan on 0417 775 365 or email [email protected]

Escalate your complaint to an external agency:


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