National Disability Insurance Scheme (NDIS)

About the NDIS

The National Disability Insurance Scheme (NDIS) is a significant change to the way people with disability are funded and supported by the Government.
Under the NDIS, an Indvidualised Plan will be created for each customer based on the goals they want to achieve, the supports they require and the provider that will deliver these supports.
Funding will be given directly to the person with a disability, rather than a service provider, to give them control over the decision-making process.
As the NDIS rolls out across Australia, Community Solutions looks forward to working with current and new customers to make their possibilities a reality. If you, or one of your family members, has a disability and you want to know more about how Community Solutions can assist you, please read on for further information and contact details.

When is the NDIS coming to me?

The NDIS launched in Queensland in Townsville in July 2016 and has continued to roll out to a number of additional Queensland regions to this day. By July 2019, the scheme will operate Queensland-wide.

Am I eligible?

The NDIS is available to people with physical and/or intellectual disabilities, as well as those who are living with mental health (psychosocial disability) that significantly impacts their life.

There are a number of factors that will determine eligibility for NDIS supports. You may be eligible for an individual support plan if:

  • you have a permanent or significant disability that significantly affects your ability to take part in everyday activities
  • you are under 65 years of age at the time you enter the NDIS
  • you are an Australia citizen, a permanent resident, or New Zealand citizen who is a Protected Special Category Visa holder
  • Live in a region where the NDIS is available


I’m eligible, how do I prepare?

Step one: Think about the possibilities that you want to achieve

The planning process covers your needs, goals and aspirations in all areas of your life and you can choose to have family, carers, friends or others to be part of your decision-making and planning process. Take the time to think about your aspirations under the NDIS.

Step two: Contact Community Solutions for assistance

If you are an existing Community Solutions customer with one of our transitioning NDIS programs, we can work with you to prepare for the NDIS. Community Solutions is part of Endeavour Foundation, and together we want to make your NDIS planning experience as easy as possible.

  • We have produced a pre-planning booklet, Mapping My World, to make it easy for you to think about the supports you want and need – before meeting with your NDIA planner. Please click here to download your copy.
  • Endeavour Foundation’s NDIS helpline is here to help you with any questions you may have about the NDIS and planning process. Phone 1800 112 112.
  • We offer one-on-one pre-planning sessions to current customers to assist them in preparing for their first meeting with their NDIA planner.
  • We are able to support you during your planning meeting. Please note that decisions about your plan will be made by yourself with your NDIS Planner.
Step three: Develop and implement your NDIS plan

Your NDIA planner will contact you to arrange a meeting so that they can understand your goals and hear about the services you would like to receive into the future, which make include things like employment assistance, social activities, living arrangements and much more. Your planner will also ask you about the services you receive now.

You should take a completed pre-planning booklet, along with other relevant documentation, to this meeting. Don’t worry if you are not sure what documents to bring. If there are any gaps, your planner will ask you to provide this later.

As part of the planning process, you get to decide what works best for you in putting your plan into action and managing funding and service providers that best suit your needs. You may choose to: manage the funding yourself; nominate someone to manage your funding for you; or use a registered plan management provider or the NDIA.

If you need more than one planning meeting, you can have further meetings in person or over the phone.

As part of Endeavour Foundation, Community Solutions can assist to connect you to supports as part of support coordination that can be funded under your NDIS plan.

Step four: Undertake annual reviews

Your NDIS plan will be reviewed with you planner at agreed review dates. These will likely be every 12 months, however, if you wish to make changes sooner, you can request a review at any time.

Further information

For further information on eligibility, please review the NDIS access checklist.

To find out more you can visit the Endeavour Foundation NDIS website.

You can also contact the NDIS directly at or on 1800 800 110.

Who can I talk to for further information?

If you, or one of your family members has a disability and you want to know more about how Community Solutions can assist you under the NDIS, please contact our General Manager – Health and Wellbeing, Natasha Read on 5413 1555.

email Natasha