The OrganisationTORGAS (part of Community Solutions Group) is a not-for-profit organisation providing apprentices and trainees to businesses throughout Queensland. With an enviable record of achievement as "The Apprentice and Trainee Specialists", TORGAS has built strong partnerships with industry to provide quality employment opportunities in apprenticeships and traineeships.In July 2015, TORGAS amalgamated with Community Solutions Group & Endeavour Foundation to develop a quality, diverse and committed community service group. This exciting opportunity brings together like-minded organisations leveraging on our respective strengths and shared values. About the roleAn exciting permanent full time opportunity has become available to join our progressive Group Training Organisation (GTO) division servicing the Cairns region. Based at our Cairns office, this permanent full time position will be responsible for providing high levels of service and ongoing post placement support to our Apprentices and Trainees. The role will also involve developing effective relationships with employers to maintain quality service levels and leverage further opportunities.Day to day duties will include:creating and managing a caseload of up to approximately 50 apprentices and traineesEstablishing networks with key industry groups, state and government organisations, schools, job networks and providersContributing to the establishment of procedures, processes and activities that ensure the efficient operation of field services in the GTOCompleting all documentation relating to host business vacancies, charge outs, contracts etcPerformance ManagementOverall the role will ensure the successful completion of apprentices and trainees, managing retention and delivery of service that is adding value to our host businesses. About youOur successful candidate will ideally have previous experience in a similar role and/or have an understanding of a Group Training Organisation (GTO) and come with account management and strong relationship building skills.You will also have proven experience in providing exceptional customer service and bring confidence to communicate effectively with internal and external stakeholders. Coming from a labour hire, Human Resources, trade, sales or similar environment would also be preferable but not essential.You will also bring:Negotiation and problem solving skillsSelf-motivated and results drivenAbility to build and maintain strong local business networksTime management –planning, organising self and othersA current and valid driver’s licence is essential as is a current White Card or the willingness to gain one. On OfferIn addition to a highly competitive salary package, Community Solutions offers numerous benefits such as salary sacrifice, salary continuance, purchase of additional annual leave and corporate health insurance.Community Solutions is an Equal Opportunity Employer and we encourage applications from people with culturally diverse backgrounds, Aboriginal and Torres Strait Islanders and people with disabilities.