Customer Experience Coordinator

Join a team of enthusiastic professionalsMake a difference in people’s livesDrive best practice recruitment solutionsSkills Plus is a unique community service organisation providing an innovative and diverse range of services to individuals and families throughout regional communities.  Our diverse range of services are all underpinned by our shared values ‘ONE’, ‘Imaginative’, ‘Care’ and ‘Passionate’ that can be experienced through every facet of the organisation.  Following an amalgamation with Endeavour Foundation we aspire to make a profound and positive difference for individuals, families and communities through the delivery of a greater range of service options.  Together, Skills Plus and Endeavour Foundation seek to assist people to realise their full potential through offering a pathway from education and training into employment.As Customer Experience Coordinator, you will be the first point of contact for our customers and provide administrative support to our team.Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination.You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day to day activities of our field based staff.Your key responsibilities include, but are not limited to:First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journeyManage appointment scheduling, issue notifications and conduct reminder callsProvide administrative support to customer activities i.e. resume updatesKeep accurate and timely records and maintain databasesProvide post placement support to customers and employersCoordinate and maintain marketing material distribution, monthly newsletters and community support guidesProvide administrative support to the teamOffice management dutiesTo be successful in this role, you will have:Excellent customer service and interpersonal skillsHighly developed administrative and organisational skillsExceptional verbal and written communication skills and able to adapt style to suit audienceAbility to prioritise workload, use initiative and multi-taskGood problem solving skills and initiativeA self-motivated, enthusiastic and reliable work styleAbility to work effectively and collaboratively as part of a teamHigh level of computer literacyCandidates with knowledge and use of the Disability Employment Services (DES) contract DEED and guidelines are highly desirable but not essential.The successful candidate will be offered an attractive salary package plus additional benefits including corporate health care rates and salary sacrifice.We are wanting to hear from candidates who strive to always provide an exceptional customer experience, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job. If this sounds like you, then please do not hesitate to apply today.  To demonstrate your interest in this role please submit a cover letter and up to date resume outlining your relevant experience as per the advertisement above.  If you would like to discuss the role confidentially prior to applying online please call Adelle Reid, Recruitment Consultant on 0436 655 674.We are now entering the second round of recruitment for this position. If you have previously applied for this role, you do not need to reapply and you will receive notification of the status of your application by phone or email.By applying for an employment opportunity with SkillsPlus, you acknowledge that we handle your personal information in accordance with the Privacy Act 1998 (Cth) (the Act) and the Australian Privacy Principles (APP).  Applicants must satisfactorily address selection criterion to be shortlisted. All applications are welcomed and will be considered, but only applicants that are shortlisted will be contacted.  All appointments are made subject to a satisfactory National Police Check and if required a Working With Children Check SkillsPlus is a "Child Safe" and "Equal Opportunity" Employer. Applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged

Customer Experience Coordinator

  • Join a team of enthusiastic professionals
  • Make a difference in people’s lives
  • Drive best practice recruitment solutions

Skills Plus is a unique community service organisation providing an innovative and diverse range of services to individuals and families throughout regional communities.  Our diverse range of services are all underpinned by our shared values ‘ONE’, ‘Imaginative’, ‘Care’ and ‘Passionate’ that can be experienced through every facet of the organisation.  Following an amalgamation with Endeavour Foundation we aspire to make a profound and positive difference for individuals, families and communities through the delivery of a greater range of service options.  Together, Skills Plus and Endeavour Foundation seek to assist people to realise their full potential through offering a pathway from education and training into employment.

As Customer Experience Coordinator, you will be the first point of contact for our customers and provide administrative support to our team.

Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination.

You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day to day activities of our field based staff.

Your key responsibilities include, but are not limited to:

  • First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey
  • Manage appointment scheduling, issue notifications and conduct reminder calls
  • Provide administrative support to customer activities i.e. resume updates
  • Keep accurate and timely records and maintain databases
  • Provide post placement support to customers and employers
  • Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
  • Provide administrative support to the team
  • Office management duties

To be successful in this role, you will have:

  • Excellent customer service and interpersonal skills
  • Highly developed administrative and organisational skills
  • Exceptional verbal and written communication skills and able to adapt style to suit audience
  • Ability to prioritise workload, use initiative and multi-task
  • Good problem solving skills and initiative
  • A self-motivated, enthusiastic and reliable work style
  • Ability to work effectively and collaboratively as part of a team
  • High level of computer literacy

Candidates with knowledge and use of the Disability Employment Services (DES) contract DEED and guidelines are highly desirable but not essential.

The successful candidate will be offered an attractive salary package plus additional benefits including corporate health care rates and salary sacrifice.

We are wanting to hear from candidates who strive to always provide an exceptional customer experience, are motivated by exceeding their professional and personal goals and are looking for a career - not just a job. If this sounds like you, then please do not hesitate to apply today.  

To demonstrate your interest in this role please submit a cover letter and up to date resume outlining your relevant experience as per the advertisement above.  If you would like to discuss the role confidentially prior to applying online please call Adelle Reid, Recruitment Consultant on 0436 655 674.

We are now entering the second round of recruitment for this position. If you have previously applied for this role, you do not need to reapply and you will receive notification of the status of your application by phone or email.

By applying for an employment opportunity with SkillsPlus, you acknowledge that we handle your personal information in accordance with the Privacy Act 1998 (Cth) (the Act) and the Australian Privacy Principles (APP).  Applicants must satisfactorily address selection criterion to be shortlisted. All applications are welcomed and will be considered, but only applicants that are shortlisted will be contacted.  All appointments are made subject to a satisfactory National Police Check and if required a Working With Children Check SkillsPlus is a "Child Safe" and "Equal Opportunity" Employer. Applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged