Feedback

We value your feedback

We are committed to providing quality services to all of our clients, but accept that everyone’s experience with us is different. If you have any feedback or concerns, we will listen and act.

In the first instance, clients should contact our Customer Solutions Team on 1300 621 499 and ask to speak to the relevant Service Leader.

You can also provide your feedback to our Community Relations Ambassador, Des Ryan, on 4932 8008 or 0417 775 365.

If you are not satisfied following this, you can:

  • lodge a written complaint to the Managing Director at PO Box 631, Buddina, QLD 4575
  • contact the relevant funding body, as detailed below.

Clients who make a complaint can do so without the fear of retribution, and have the right to be taken seriously, treated with respect and to receive feedback within a reasonable time frame.

Disability Employment Services and jobactive

DES and jobactive clients may phone the Department of Education’s national Customer Service Hotline on 1800 805 260.

If applicable, clients with a disability can phone the National Disability Service Abuse and Neglect hotline on 1800 880 052.

Personal Helpers and Mentors Program

In line with the Service Charter, you can also contact the Department of Social Services. Details are available at http://www.dss.gov.au/contact/feedback-compliments-complaints-and-enquiries or by phoning 1800 634 035, faxing (02) 6133 8442 or emailing complaints@dss.gov.au. Alternatively, you can send your feedback in writing to DSS Feedback, PO Box 7576, Canberra Business Centre, 2610.